eJay Serie Allstars and Reloaded
Q: The application present graphic errors?.
A: Please check the manufacturer of your graphics card for a newer driver version available. If this does not solve the problems, then please try a different video resolution of the screen. For example, 1280×1024.
Q: Installation Problems.
A: If you have installation problems please re-start the computer and run the installer again. If problems remain then please try a very simple installation path, such as “c:\ejay” or “d:\ejay”. Please also check that you have enough free disk space available and have administrator privileges. (limited user rights could prevent the installation).
Q: I can use my music created in eJay for comercial use?.
A: Sure!, if you use only our samples, or use samples that are licensed or without license.
Q: I can create new samples?.
A: Yes, we provide you with a group of tools to create and modify audio samples.
Q: I can use other external samples?.
A: Yes, you can import samples and loops in format .WAV PCM (44.1 Khz 16Bits) or .MP3.
Q: Does eJay work on Windows 10?.
A: Yes all version in our store are compatible with Microsoft Windows 10 32/64 Bits
Q: I have problems for listening the samples in the window Archive of eJay Techno 4 Reloaded
A: eJay Techno 4 Reloaded have this problem with some sound cards. For solve this problem download and execute this update. eJay Techno 4 Reloaded Update.
DJ MixStation 4 Reloaded.
Q: FLAC files are not played.
A: Install the audio code https://downloads.xiph.org/releases/oggdsf/opencodecs_0.85.17777.exe
Activating our products.
Q: I have not received activation code, despite a correct e-mail address.
A: Please make sure that your computer is connected to the Internet if you want to perform the activation. If you do not get after about half an hour e-mail, first check your spam folder. If there is not the activation e-mail, repeat the request by clicking the “Resend My Activation Code” button. activation code request again.
Q: I have entered the wrong email address.
A: No problem, click “activate repeat with correct e-mail address” and simply enter your serial number and the correct e-mail address in. Shortly after this, you receive your activation key by e-mail.
Q: Is there a guide to activate the products?
A: Yes this video show the activation process https://www.youtube.com/watch?v=kxxX_R2yPBU
How Uninstall eJay Program
Microsoft Windows 7, 8, 8.1, 10
- Access the Start Menu (Press windows Key)
- Search the eJay application for uninstall. Make a right click on it. Will show a small menu floating. Make click on uninstall. A new windows for uninstall programs will be opened. You can see the application marked.
- Click in the item Uninstall/Change.
Sound Samples Packs.
Q: I can use this samples for comercial use in my project?.
A: You are avaliable to use the samples at any musical context i.e. songs, remixes, soundtracks, videos, etc. You are however not allowed to sell or redistribute any or all of the samples as a sample pack, on a sample CD, on a Web site or any other way.
Q: I can use this samples in other audio software?.
A: Yes, we use for the audio the format .WAV PCM this format is very compatible.
Q: I can install in any operating system?.
A: Yes, for the samples we use a bundle .ZIP, that means you can uncompress in any operating system.
Q: Are eJay samples royalty-free?.
A: Yes. You are avaliable to use the samples in any musical context i.e. songs, remixes, soundtracks, videos, etc. (including commercial projects). You are however not allowed to sell or redistribute any or all of the samples as a sample pack, as part of a software, on a sample CD, on a Web site or any other way.
General questions.
Q: What i will receive after purchase?.
A: After of completing the purchase or website show a web page with all information, also you will receive an email with all the information, in the case of Software you will receive the download links and your license number. For the sound packages you will receive the download link of the package.
Q: If I bought a product on eJay.com I can get support at ejayshop.com
A: Yes.
Q: Is eJay free?.
A: No